Code of Conduct
Every employee of Amsterdam Trade Bank (ATB) is required to sign the bank’s Code of Conduct, which provides a clear statement of the bank’s ethical and cultural standards. Our culture is based upon a set of shared values and principles. These include working with integrity and respect for customers and employees. The following key duties and principles govern our conduct:
- Best interest of customers: every employee is expected to be alert to conflicts of interest with customers, whether actual, potential or in appearance.
- Applicable law: we have a duty to comply with the laws of the jurisdictions in which we operate, and to comply with the terms of agreements with our customers.
- Customer and employee confidentiality: we must maintain confidentiality of information relating to customers and employees and comply with the data protection requirements imposed by jurisdictions in the Netherlands and abroad.
- Information: customers must be provided with timely and accurate information.
- Segregation and protection of assets: processes must be established for the proper maintenance, control and protection of customer assets.
- Relations with regulators and supervisors: we seek open, responsive relationships with regulators and supervisors.
Read ATB’s W-8BEN-E form, completed to document our status and compliance with the Foreign Account Tax Compliance Act (FATCA).
On 1 November 2007, the European MiFID directive (Markets in Financial Instruments Directive 2004/39/EC) (the “Directive”) came into force. The objective of this Directive is to establish a harmonised regulatory framework for the trade in financial instruments. ATB operates in compliance with the Directive. View our policies and procedures in relation to various aspects of MiFID below:
General Banking Conditions (GBC)
The General Banking Conditions (GBC), that include the standard rules governing the relationship between clients and banks, have been simplified, clarified and amended. The GBC have been drawn up in consultation between the Dutch Banking Association (Nederlandse Vereniging van Banken) and the Consumers’ Organisation (Consumentenbond), and state your rights and obligations as well as ours. All banks in The Netherlands uphold the same conditions. The GBC entered into force on 1 March 2017. The Dutch Banking Association deposited the text with the Registry of the District Court in Amsterdam under number 60/2016 on 29 August 2016.
For more detailed information, we kindly refer you to the website of the Dutch Banking Association:
Complaints from our customers are taken very seriously. We will do our utmost to reply to any complaint as soon as possible. To ensure immediate response, customers are requested to forward any complaint by email to our Complaints department. If the solution suggested by the bank is not satisfactory, customers may consider forwarding their case to Klachteninstituut Financiële Dienstverlening (Kifid).