Associate Value Center Retail

For our German team of the Value Center Retail department we are looking for an Associate, to have in- and outbound calling contact with German retail clients. 

Aim of the department
Delivery of Savings and Deposit products is the main funding capacity for ATB in support of the corporate banking activities. Gradual growth of funding in line with the overall growth of the bank is crucial. Continuous awareness of ATB’s presence and its competitors on websites and social media enables tactical client propositions. The Value Center Retail provides Savings and Deposit products to private individuals in The Netherlands, Germany and Austria through online banking portals with an increased focus to cost effectiveness. The department ensures seamless execution of client instructions through automated processes and delivers professional customer interaction through call, email and social media capabilities. 

Aim of the function
To operate daily activities as well as to handle problems using standard procedures regarding the acquisition of savings and deposits by private individuals in order to ensure required funding for ATB, to execute client instructions and to realize customer satisfaction.

Requirements

  • MBO+/HBO education in Banking or internationally recognized equivalent
  • 2 - 5  years of relevant experience  in contact and/or call centers
  • Knowledge of banking instruments, procedures and products is a plus
  • Knowledge of Microsoft Office suite
  • Financial experience is considered to be a plus
  • Understanding the importance of social media
  • Familiarity with Internet technology
  • Fluent communication skills in English (both verbally and in writing).
  • For the German team Fluent communication skills in German is mandatory 

Should you be interested or know somebody who would fit this profile, please send the information to hr@atbank.nl