Amsterdam Trade Bank N.V. (hereinafter: "ATB") is fully committed to protecting your personal data and in particular your privacy-sensitive data. ATB ensures that this takes place in accordance with all relevant legislation and regulations, such as the General Data Protection Regulation (GDPR).
What is personal data?
Personal data consists of details about you and/or data that is identifiable to you. It includes your contact details, social security number, ID information, bank account balance, IP addresses, or login records. ATB can ask you for personal data, for example, when you complete a form on ATB’s website, apply for a product or use ATB’s online Internet Banking services.
Why does ATB process personal data?
ATB processes your personal data in various internal processes. This allows ATB to offer you its services as efficiently and effectively as possible:
- ATB processes personal data to enable its services and to execute agreements with its customers (e.g. activation of a savings account, granting of loans, maintaining customer relationships and processing of financial transactions for its customers).
- ATB processes personal data for internal analysis and product development. This enables ATB to continuously improve its products, services and websites.
- ATB processes personal data of (potential) customers for communication and marketing purposes.
- ATB registers personal data in order to comply with (international) laws and regulations, for example in the case of customer identification and verification in order to prevent for example money laundering. By doing so, ATB complies with the Dutch Compulsory Identification Act imposed on all banks.
- ATB uses personal data for security purposes to prevent fraud and possible resulting damage in relation to its services as much as possible.
ATB has the right to process personal data on the basis of one of the following legal grounds: for the execution of an agreement between ATB and a customer, on the basis of a legitimate interest of ATB, or to comply with a legal obligation that rests on ATB.
Personal data received from third parties
ATB uses various external sources to obtain additional information about its customers for customer identification and screening purposes, such as the Chamber of commerce, Dow Jones and Bloomberg.
Who has access and where is personal data stored?
ATB takes all relevant measures to prevent unauthorized access to your personal data. Your personal data will only be provided to third parties on the basis of legal grounds, for example when information is requested by the tax, investigation or supervisory authorities, or if such is required for ATB to meet its obligations in the agreement concluded with you. ATB may contract third parties to support the services to its clients. These parties may have (partial) access to your personal data, but only in those cases where these third parties comply with the same legal and security requirements as ATB. Your personal data will be stored in accordance with the EU principles as included in the GDPR. This may be within the EU or countries with an adequate level of protection as established by the European Commission. In some cases this is outside the EU, but in all cases in accordance with the established framework of the GDPR.
ATB stores your personal data no longer than is necessary. The period depends on the purpose for which ATB processes your personal data. Your personal data will be kept as long as you have an agreement with ATB or as long as is required for ATB to meet fiscal and legal obligations (on average 5-7 years after the agreement has ended). Your personal data will be deleted or anonymized after the expiration of the retention period.
What are your rights?
Below are your rights in relation to the processing of your personal data by ATB:
- The right to review your personal data processed by ATB;
- The right to have your incorrect, inaccurate or incomplete personal data corrected;
- The right to have your personal data erased in certain cases (if no longer required or in the event that your personal data is not processed in accordance with applicable laws and regulations);
- The right to object that your personal data are processed for marketing purposes;
- The right to have the processing of your personal data limited in certain cases;
- The right of “data portability” by receiving your personal data in a machine-readable format that allows transferring your data to another controller;
- The right not to depend solely on automated processes in the case of profiling or automated decision-making with legal consequences. In these cases you have the right to express your opinion, to disagree with the outcome and you have the right to have the outcome of the process assessed by a natural person.
You can make your request known by sending an email to ATB's Data Privacy Officer: firstname.lastname@example.org. ATB will respond to your request within one month.
If, in spite of ATB’s efforts and the rights described above, you have a privacy-related question or complaint, you can contact ATB’s Data Privacy Officer or submit your complaint to the Dutch Data Protection Authority.
Amsterdam Trade Bank N.V.
1000 VM Amsterdam
Registered Mail Address
Amsterdam Trade Bank N.V.
World Trade Center Tower
Tower I, Level 6
1077 XX Amsterdam